Care & Warranty

 

WARRANTY

Repairs & Replacements

It’s rare, but accidents can happen! Our jewellery* has a warranty period of 3 months (90 days), from the order delivery date. Depending on the type of breakage and/or wear issue, we can offer a repair or a replacement in the case of a faulty product. Any items that arrive faulty need to have been notified to us within 5 days of receipt of order.

Unfortunately, breakages or faults that occur outside of the warranty period will only be eligible for repairs and replacements in exchange for a fee (dependant on the type of repair/replacement needed).

Our warranty does not cover the ability to replace or exchange a product due to normal wear & tear outside of the warranty period. 

All jewellery repairs and replacements will come directly from our studio, therefore the buyer is responsible for return postage to us. For more information on what service to use, please get in touch with us as info@buzzjolie.com

 *Unfortunately any custom pieces (engraved or custom length) cannot be directly replaced. Depending on the type of breakage, we can offer a repair or refund.

STORING YOUR JEWELLERY

Here is a list of tips for you on how to store and care for your Buzz Jolie jewellery:

 

 

Ensure to store your jewellery somewhere air-tight and away from moisture/anywhere damp. Do not store your jewellery in the bathroom or anywhere with excess moisture. 

All orders over £75 receive a free micro-fibre pouch with their jewellery - this is perfect for storing your pieces and giving them a light polish.

 

 

CLEANING YOUR JEWELLERY

 

 

Cleaning your jewellery - Gold Filled & Sterling Silver

Pour a small amount of mild soap into warm water and use a small, soft toothbrush to clean your jewellery. Toothbrushes are ideal for cleaning jewellery with intricate details, which can otherwise be difficult to clean. We recommend doing this roughly once every 1-2 months. Be sure to completely dry your pieces and not leave them wet or anywhere damp.
Follow with a light polish to your jewellery with a soft cloth (gold filled and silver pieces) or polishing cloth (silver pieces), and make sure that your jewellery is dry before storing it away.

 

Cleaning your jewellery - Freshwater Pearls 

Try to prevent your freshwater pearls from being exposed to water, makeup, creams, chemicals and cleaning agents. Freshwater pearls cannot withstand silver polish. Do not use a silver-polishing cloth as it may dull your pearls.
Instead we recommend mild soap mixed with warm water. Use your fingers to gently clean your jewellery. Do not use a brush. Pat dry and lay flat until completely dry.

 

 
WHAT TO AVOID

 

  

Avoid pools and bathrooms 

Do not store your jewellery in the bathroom/anywhere damp, near heaters, windows or in air-conditioned areas. Although showering with your jewellery is fine, we advise customers make sure that shampoos and conditioners are gentle, as some chemicals (including those in swimming pools) can negatively impact the look of the gold-filled & sterling silver pieces.

 

Avoid sleeping and exercising in your jewellery 

Exposure to certain chemicals may compromise the integrity of your jewellery. This includes but is not limited to: salt from perspiration, perfumes, chlorine, salt water and silver polish.

 

Avoid cosmetics 

Exposure to certain chemicals may compromise the integrity of your jewellery. This includes but is not limited to: perspiration, perfumes, chlorine, salt water and silver polish. Ensure to apply moisturisers, creams and perfumes at least 10-15 minutes (or until dry) before wearing your jewellery.